:root{--ink:#1f2a24;--shell:#f3ece2;--brass:#b98a4e;--wine:#6e2a32;--fog:#2b2e2c;--sage:#8a9a8c;--line:#1f2a241a}*{box-sizing:border-box;margin:0;padding:0}body{color:var(--ink);background:var(--shell);font-family:Inter,sans-serif;font-size:14px}h1,h2,h3{font-family:Fraunces,serif;font-weight:600}button,input,select,textarea{font-family:inherit}button{cursor:pointer}.app{min-height:100vh;display:flex}.sidebar{background:var(--ink);width:250px;color:var(--shell);z-index:220;flex-direction:column;flex:0 0 250px;height:100vh;display:flex;position:sticky;top:0}.sb-logo{justify-content:space-between;align-items:center;padding:22px 22px 6px;display:flex}.sb-logo-l{align-items:center;gap:10px;display:flex}.sb-logo-l svg{width:26px;height:26px;color:var(--brass)}.sb-logo-l span{font-family:Fraunces,serif;font-size:17px;font-weight:600}.sb-close{color:var(--shell);opacity:.6;background:0 0;border:none;font-size:18px;display:none}.platform-tag{letter-spacing:.06em;text-transform:uppercase;color:var(--wine);background:#f3ece2d9;border-radius:4px;margin:6px 22px 18px;padding:4px 9px;font-size:10px;font-weight:700;display:inline-block}.sb-nav{flex:1;padding:6px 12px;overflow-y:auto}.sb-section{text-transform:uppercase;letter-spacing:.06em;color:#f3ece259;padding:16px 10px 6px;font-size:10px}.sb-item{color:#f3ece2b3;border-radius:6px;align-items:center;gap:11px;padding:9px 10px;font-size:13.5px;font-weight:500;text-decoration:none;transition:background .15s,color .15s;display:flex}.sb-item svg{flex:0 0 17px;width:17px;height:17px}.sb-item:hover{color:var(--shell);background:#ffffff0d}.sb-item.active{color:var(--brass);background:#b98a4e26}.sb-badge{background:var(--wine);color:var(--shell);border-radius:20px;margin-left:auto;padding:1px 7px;font-size:10px;font-weight:700}.sb-foot{border-top:1px solid #ffffff14;flex-direction:column;align-items:stretch;gap:12px;padding:16px 22px;display:flex}.sb-foot-user{align-items:center;gap:10px;min-width:0;display:flex}.logout-btn{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.logout-btn svg{flex:0 0 18px;width:18px;height:18px}.logout-btn:disabled{opacity:.55;cursor:not-allowed}.logout-btn--topbar{border:1px solid var(--line);color:var(--ink);background:#fff;padding:8px 14px}.logout-btn--topbar:hover:not(:disabled){border-color:var(--wine);color:var(--wine);background:#6b2d2d0a}.logout-btn--sidebar{color:#f3ece2eb;background:#ffffff0f;border:1px solid #f3ece247;width:100%;padding:10px 14px}.logout-btn--sidebar:hover:not(:disabled){color:var(--shell);background:#ffffff1f;border-color:#f3ece273}.avatar-sm{background:var(--wine);width:30px;height:30px;color:var(--shell);border-radius:50%;flex:0 0 30px;justify-content:center;align-items:center;font-family:Fraunces,serif;font-size:12px;font-weight:600;display:flex}.sb-foot .who b{font-size:12.5px;display:block}.sb-foot .who span{color:#f3ece280;font-size:11px}.sidebar-overlay{z-index:215;background:#0006;display:none;position:fixed;inset:0}.sidebar-overlay.open{display:block}.main{flex:1;min-width:0}.topbar{z-index:10;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--line);background:#f3ece2eb;justify-content:space-between;align-items:center;gap:12px;padding:16px 32px;display:flex;position:sticky;top:0}.burger-btn{border:1px solid var(--line);background:#fff;border-radius:6px;flex:0 0 34px;justify-content:center;align-items:center;width:34px;height:34px;display:none}.burger-btn span{background:var(--ink);width:16px;height:1.5px;display:block;position:relative}.burger-btn span:before,.burger-btn span:after{content:"";background:var(--ink);width:16px;height:1.5px;position:absolute;left:0}.burger-btn span:before{top:-5px}.burger-btn span:after{top:5px}.search{border:1px solid var(--line);color:#1f2a2480;background:#fff;border-radius:6px;align-items:center;gap:8px;width:300px;padding:8px 14px;font-size:13px;display:flex}.search svg{flex:0 0 14px;width:14px;height:14px}.search input{background:0 0;border:none;outline:none;width:100%;font-size:13px}.topbar-right{align-items:center;gap:10px;display:flex;position:relative}.icon-btn{border:1px solid var(--line);background:#fff;border-radius:6px;flex:0 0 34px;justify-content:center;align-items:center;width:34px;height:34px;display:flex;position:relative}.icon-btn svg{width:16px;height:16px}.dot-alert{background:var(--wine);border-radius:50%;width:6px;height:6px;position:absolute;top:6px;right:7px}.btn{white-space:nowrap;border:none;border-radius:6px;align-items:center;gap:7px;padding:9px 16px;font-size:13px;font-weight:600;transition:transform .2s;display:inline-flex}.btn:hover{transform:translateY(-1px)}.btn-brass{background:var(--brass);color:var(--ink)}.btn-ink{background:var(--ink);color:var(--shell)}.btn-line{border:1px solid var(--line);color:var(--ink);background:#fff}.btn-danger{color:var(--wine);background:#fff;border:1px solid #6e2a324d}.btn-sm{padding:6px 12px;font-size:12px}.notif-drop{border:1px solid var(--line);z-index:60;background:#fff;border-radius:8px;width:290px;display:none;position:absolute;top:44px;right:0;box-shadow:0 20px 40px #1f2a2426}.notif-drop.open{display:block}.notif-item{border-bottom:1px solid var(--line);padding:13px 16px;font-size:12.5px}.notif-item:last-child{border-bottom:none}.notif-item b{display:block}.notif-item span{color:#1f2a2480;font-size:11px}.view{padding:28px 32px}.crumb{color:#1f2a2473;margin-bottom:6px;font-size:11.5px}.crumb b{color:var(--brass)}.view-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:14px;margin-bottom:24px;display:flex}.view-head h2{font-size:23px}.view-head p{color:#1f2a248c;max-width:560px;margin-top:5px;font-size:13px}.stat-grid{grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:20px;display:grid}.stat-card{border:1px solid var(--line);background:#fff;border-radius:8px;padding:16px 18px}.stat-card .l{color:#1f2a248c;font-size:11.5px}.stat-card .n{margin-top:6px;font-family:Fraunces,serif;font-size:22px;font-weight:600}.stat-card .d{color:var(--sage);margin-top:5px;font-size:10.5px;font-weight:600}.stat-card .d.down{color:var(--wine)}.panel{border:1px solid var(--line);background:#fff;border-radius:8px;padding:22px}.panel-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;margin-bottom:14px;display:flex}.panel-head h3{font-size:15px}.two-col{grid-template-columns:1.4fr 1fr;gap:18px;display:grid}.table-scroll{overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:560px;font-size:13px}th{text-align:left;text-transform:uppercase;letter-spacing:.03em;color:#1f2a2473;border-bottom:1px solid var(--line);padding:10px 12px;font-size:11px}td{border-bottom:1px solid var(--line);vertical-align:middle;padding:12px}tr:last-child td{border-bottom:none}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#b98a4e0a}.cell-main{font-weight:600}.cell-sub{color:#1f2a2480;margin-top:2px;font-size:11.5px}.badge{white-space:nowrap;border-radius:20px;padding:4px 10px;font-size:10.5px;font-weight:700;display:inline-block}.badge.active{color:#4c5c4e;background:#8a9a8c40}.badge.trial{color:var(--brass);background:#b98a4e2e}.badge.past_due{color:var(--wine);background:#6e2a3224}.badge.cancelled{color:#1f2a248c;background:#1f2a241a}.badge.open{color:var(--wine);background:#6e2a3224}.badge.in_progress{color:var(--brass);background:#b98a4e2e}.badge.resolved{color:#4c5c4e;background:#8a9a8c40}.badge.low{color:#5b6f5d;background:#8a9a8c33}.badge.medium{color:var(--brass);background:#b98a4e2e}.badge.high{color:var(--wine);background:#6e2a3224}.badge.expired{color:var(--wine);background:#6e2a321f}.filter-bar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px;display:flex}.filter-bar select,.filter-bar input[type=date]{border:1px solid var(--line);background:#fff;border-radius:6px;padding:9px 12px;font-size:12.5px}.modal-overlay{z-index:300;background:#1f2a2480;justify-content:center;align-items:center;padding:16px;display:none;position:fixed;inset:0}.modal-overlay.open{display:flex}.modal{background:#fff;border-radius:10px;width:440px;max-width:100%;max-height:88vh;padding:26px;overflow-y:auto}.modal-top{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.modal-top h3{margin:0;font-size:17px}.modal-close{border:1px solid var(--line);background:0 0;border-radius:50%;width:28px;height:28px;font-size:15px}.field{margin-bottom:14px}.field label{color:#1f2a2499;margin-bottom:6px;font-size:12px;font-weight:600;display:block}.field select,.field input:not([type=checkbox]):not([type=radio]),.field textarea{border:1px solid var(--line);border-radius:6px;width:100%;padding:10px 12px;font-size:13px}.field-toggle{cursor:pointer;color:var(--ink);align-items:center;gap:10px;margin:0;font-size:13px;font-weight:500;display:flex}.field-toggle input[type=checkbox]{width:16px;height:16px;accent-color:var(--brass);flex-shrink:0;margin:0}.modal-actions{flex-wrap:wrap;gap:10px;margin-top:20px;display:flex}.modal-actions .btn{flex:1;justify-content:center;min-width:100px}.detail-row{border-bottom:1px solid var(--line);justify-content:space-between;padding:9px 0;font-size:13px;display:flex}.detail-row:last-child{border-bottom:none}.detail-row span:first-child{color:#1f2a2480}.kanban{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.kanban-col{background:#1f2a2408;border-radius:8px;padding:14px}.kanban-col-head{justify-content:space-between;align-items:center;margin-bottom:12px;font-size:12px;font-weight:700;display:flex}.kanban-col-head .count{color:#1f2a248c;background:#fff;border-radius:20px;padding:2px 8px;font-size:11px}.ticket-card{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:7px;margin-bottom:10px;padding:13px;transition:box-shadow .2s,transform .2s}.ticket-card:hover{transform:translateY(-2px);box-shadow:0 10px 20px #1f2a241a}.ticket-card .biz{color:#1f2a2480;font-size:11px;font-weight:600}.ticket-card .subj{margin-top:4px;font-family:Fraunces,serif;font-size:14.5px}.ticket-card .foot{justify-content:space-between;align-items:center;margin-top:10px;display:flex}.empty-note{color:#1f2a2466;text-align:center;padding:20px 0;font-size:12px}.slideover-overlay{z-index:310;background:#1f2a2466;display:none;position:fixed;inset:0}.slideover-overlay.open{display:block}.slideover{z-index:311;background:#fff;flex-direction:column;width:440px;max-width:92vw;height:100vh;transition:transform .35s cubic-bezier(.2,.8,.2,1);display:flex;position:fixed;top:0;right:0;transform:translate(100%);box-shadow:-20px 0 50px #00000026}.slideover.open{transform:translate(0)}.so-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;padding:22px 24px;display:flex}.so-head h3{font-size:19px}.so-close{border:1px solid var(--line);background:0 0;border-radius:50%;width:30px;height:30px;font-size:16px}.so-body{flex:1;padding:22px 24px;overflow-y:auto}.so-section{margin-bottom:24px}.so-section h4{text-transform:uppercase;letter-spacing:.04em;color:#1f2a2473;margin-bottom:10px;font-size:11px}.so-foot{border-top:1px solid var(--line);flex-wrap:wrap;gap:10px;padding:18px 24px;display:flex}.so-foot .btn{flex:1;justify-content:center;min-width:120px}.msg-thread{flex-direction:column;gap:12px;display:flex}.msg-bubble2{border-radius:10px;max-width:85%;padding:11px 14px;font-size:13px}.msg-bubble2.from-biz{background:var(--shell);border-bottom-left-radius:2px;align-self:flex-start}.msg-bubble2.from-us{background:var(--ink);color:var(--shell);border-bottom-right-radius:2px;align-self:flex-end}.msg-bubble2 .who{opacity:.6;margin-bottom:4px;font-size:10.5px;font-weight:600}.reply-row{gap:8px;margin-top:6px;display:flex}.reply-row textarea{border:1px solid var(--line);resize:none;border-radius:8px;flex:1;height:44px;padding:10px 12px;font-size:13px}.plan-card{border:1px solid var(--line);background:#fff;border-radius:10px;padding:22px}.plan-card h3{font-size:17px}.chart-row{grid-template-columns:1.5fr 1fr;gap:18px;margin-bottom:18px;display:grid}.bar-chart{align-items:flex-end;gap:12px;height:150px;display:flex}.bar-chart .col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;height:100%;display:flex}.bar-chart .val{color:#1f2a2480;margin-bottom:4px;font-size:9.5px}.bar-chart .bar{background:var(--brass);border-radius:3px 3px 0 0;width:100%}.bar-labels2{gap:12px;margin-top:10px;display:flex}.bar-labels2 span{text-align:center;opacity:.5;flex:1;font-size:11px}.legend-row{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:8px 0;font-size:12.5px;display:flex}.legend-row:last-child{border-bottom:none}.legend-row .dot{border-radius:2px;width:9px;height:9px;margin-right:8px;display:inline-block}.legend-row .pct{color:#1f2a2480;font-size:11.5px}.rank-row{cursor:pointer;text-align:left;width:100%;color:inherit;background:0 0;border:none;border-radius:8px;align-items:center;gap:12px;padding:11px 4px;transition:background .2s;display:flex}.rank-row:hover{background:var(--shell)}.rank-num{background:var(--ink);width:22px;height:22px;color:var(--shell);border-radius:50%;flex:0 0 22px;justify-content:center;align-items:center;font-size:11px;font-weight:700;display:flex}.rank-info{flex:1;min-width:0}.rank-name{margin-bottom:5px;font-size:13px;font-weight:600}.rank-bar-track{background:var(--shell);border-radius:4px;height:6px;overflow:hidden}.rank-bar-fill{border-radius:4px;height:100%}.rank-val{font-family:Fraunces,serif;font-size:13.5px;font-weight:600}.donut-wrap{justify-content:center;margin:6px 0 18px;display:flex;position:relative}.donut-center{text-align:center;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.donut-center b{font-family:Fraunces,serif;font-size:26px;font-weight:600}.donut-center span{color:#1f2a2480;font-size:10.5px}.toast{background:var(--ink);color:var(--shell);z-index:400;opacity:0;border-radius:6px;padding:12px 18px;font-size:13px;transition:opacity .3s,transform .3s;position:fixed;bottom:22px;left:22px;transform:translateY(10px);box-shadow:0 16px 30px #0003}.toast.show{opacity:1;transform:translateY(0)}.row-actions{gap:6px;display:flex}.row-actions button{border:1px solid var(--line);background:#fff;border-radius:5px;padding:6px 10px;font-size:11px;font-weight:600}.row-actions button.danger{color:var(--wine);border-color:#6e2a3240}@media (width<=1100px){.stat-grid{grid-template-columns:repeat(3,1fr)}}@media (width<=1000px){.sidebar{transition:transform .3s;position:fixed;top:0;left:0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sb-close{display:block}.burger-btn{display:flex}.search{display:none}.two-col,.chart-row{grid-template-columns:1fr}.kanban{grid-template-columns:1fr 1fr}.view{padding:20px 16px}.topbar{padding:12px 16px}}.ticket-layout{grid-template-columns:320px 1fr;gap:16px;min-height:420px;display:grid}.ticket-list{flex-direction:column;gap:8px;max-height:70vh;padding:8px;display:flex;overflow:auto}.ticket-item{text-align:left;border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:8px;padding:12px}.ticket-item.active{background:#b98a4e0f;border-color:#b98a4e}.ticket-item-top{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.ticket-item-sub{color:#1f2a248c;margin-top:6px;font-size:12px}.ticket-detail{padding:16px 18px}.ticket-thread{flex-direction:column;gap:12px;max-height:360px;margin:16px 0;display:flex;overflow:auto}.ticket-msg{border:1px solid var(--line);background:#1f2a2408;border-radius:8px;padding:10px 12px}.ticket-msg.from-us{background:#b98a4e14;border-color:#b98a4e40}.ticket-msg-head{justify-content:space-between;margin-bottom:6px;font-size:12px;display:flex}@media (width<=640px){.stat-grid{grid-template-columns:1fr 1fr}.kanban,.ticket-layout{grid-template-columns:1fr}}.auth-shell{background:radial-gradient(circle at top right, #b98a4e1f, transparent 40%), var(--shell);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.auth-card{border:1px solid var(--line);background:#fff;border-radius:16px;width:100%;max-width:440px;padding:32px;box-shadow:0 24px 60px #1f2a2414}.auth-brand{margin-bottom:8px;font-family:Fraunces,serif;font-size:22px;font-weight:600}.auth-sub{color:#1f2a248c;margin-bottom:24px;font-size:13px;line-height:1.5}.auth-error{color:var(--wine);background:#6e2a3214;border:1px solid #6e2a3233;border-radius:10px;margin-bottom:16px;padding:10px 12px;font-size:12.5px}.auth-success{color:#3d5244;background:#8a9a8c26;border:1px solid #8a9a8c59;border-radius:10px;margin-bottom:16px;padding:10px 12px;font-size:12.5px}.auth-actions{flex-direction:column;gap:10px;margin-top:8px;display:flex}.auth-actions .btn{justify-content:center;width:100%}.auth-switch{text-align:center;color:#1f2a248c;margin-top:18px;font-size:12.5px}.auth-switch a{color:var(--brass);font-weight:600;text-decoration:none}